There’s a scene that’s playing out in design studios and remote Slack channels across the world right now. A product designer opens a browser tab, types a prompt “a multi-step...

How to make your product sound like the only option. Our team had a great product, but explaining it was like me trying to describe why I need five different...

Milkshakes & product insight. I’ll never forget the first time I heard about the McDonald’s milkshake mystery....

Product strategy for the easily distracted. From my home office I watch a magpie swoop down to collect a bit of aluminium foil. That bird and I have more in...